Terms of Service

Agreement and acceptance

These Terms are a binding agreement between Alplatform Vondera LLC, Commercial Register No. 301373 – Cairo Investment Office, 1 Asia Street off Andrea, Corniche El Nil, Dar El Salam, Maadi, Cairo (“Vondera”), and the person or business that creates an account or uses the Services (the “Merchant”).

By creating an account, clicking to accept or using the Services, you accept these Terms and our Privacy Policy. Electronic acceptance is binding under Egyptian law, including Electronic Signature Law No. 15 of 2004. If you accept for a company, you confirm you are authorised to bind it. A separate signed agreement with Vondera (for example for a custom store build) prevails for the matters it covers.

Definitions

• Platform: the Vondera website, dashboard, storefront infrastructure, themes, apps, mobile applications and APIs.
• Services: the Platform and all features, tools, integrations, support and related services we provide.
• Store: the online store and pages you build and operate using the Services.
• Shopper: any person who visits, buys from or interacts with your Store.
• Merchant Content: products, text, images, videos, prices, policies, data and other material you or your staff upload or create.
• Third-Party Services: services not provided by Vondera, such as shipping companies, payment providers, advertising platforms, messaging providers and apps.
• Plan: the subscription plan you select, with the features, limits and fees shown at purchase.

Eligibility and accounts

• You must be of full legal capacity under Egyptian law (21 years or older) or a duly registered business, and use the Services for business purposes.
• You must provide accurate, complete and current information, including commercial register, tax and identity details where requested. We may verify it and refuse or limit an account where verification fails.
• You are responsible for all activity under your account, including staff accounts. Keep your login secure, use multi-factor authentication where available, and tell us immediately through dashboard support or at legal@vondera.app if you suspect unauthorised access.
• You may not hold multiple accounts to abuse trials, promotions or referral rewards.

The Services

Depending on your Plan, the Services may include a store builder with themes and page builders; product, inventory and order management; shipping and payment integrations; automated order confirmation and messaging; abandoned-cart and marketing tools; discounts and funnels; analytics; cash-on-delivery risk signals; staff accounts; an app marketplace; access to freelance talent; and community features. Features marked “beta” or “coming soon” are provided as-is and may change or be withdrawn.

We may change or improve features. If we remove a material feature of your paid Plan, we will give reasonable notice and, where appropriate, a pro-rata credit.

Plans, fees and billing

• Fees: you pay the subscription fees for your Plan and any usage, transaction or add-on fees shown in your dashboard or on our pricing page. Fees are in Egyptian Pounds unless stated otherwise.
• Taxes: fees exclude VAT and other taxes unless stated otherwise. We issue tax invoices under Egyptian tax rules, including electronic invoicing where applicable.
• Renewal: subscriptions are billed in advance and renew automatically for the same period at the current price unless you cancel in your dashboard before the renewal date.
• Price changes: we give at least 30 days’ notice of any increase, which applies from your next billing period.
• Late payment: after notice and at least 7 days to pay, we may suspend paid features or the Store until payment is made.
• Refunds: fees paid are non-refundable, except as set out in our Refund Policy, these Terms or Egyptian law.
• Trials and promotions: subject to the conditions shown when offered; at the end of a trial your Plan starts unless you cancel.

Your obligations as a seller

You, not Vondera, are the seller of the products in your Store and the party contracting with Shoppers. You are solely responsible for:

• your products, their quality, safety, legality, descriptions and prices, and any licences needed to sell them;
• complying with Consumer Protection Law No. 181 of 2018 and its Executive Regulations, including showing your identity and contact details, clear final prices including taxes and delivery, accurate product information in Arabic, issuing invoices or receipts, and honouring Shoppers’ cancellation, return, exchange, refund and warranty rights;
• publishing clear terms of sale, returns, delivery and privacy policies on your Store;
• fulfilling orders, deliveries, customer service, complaints, returns and chargebacks;
• complying with tax laws, including charging taxes and issuing electronic invoices or receipts where required;
• complying with Personal Data Protection Law No. 151 of 2020 as controller of Shoppers’ data; and
• complying with advertising, intellectual property, anti-cybercrime and all other applicable laws.

Acceptable use

You must not, and must not allow others to:

• sell or promote any prohibited product or activity (see “Prohibited products and activities” below);
• infringe any intellectual property or privacy right, including selling counterfeit or replica goods;
• send spam, or send marketing to Shoppers without the consent the law requires;
• upload malware, attempt unauthorised access, test vulnerabilities without written permission, or interfere with the Platform;
• scrape, copy, resell or reverse engineer the Platform or its themes, except as permitted by law;
• use the Services to build a competing product, or circumvent Plan limits, fees or technical restrictions; or
• use the Services in a fraudulent, misleading or harmful way.

We may remove content, delist products or restrict features that we reasonably believe breach this section, and report illegal activity to the competent authorities.

Third-party services

When you enable a Third-Party Service, its own terms, fees and privacy policy apply; you authorise us to exchange data with it as needed for the integration; the provider is responsible for its service, including deliveries, settlement of funds, refunds and chargebacks it handles; and we may stop supporting an integration that changes, ends or creates a security, legal or quality risk. Payment features offered through the Platform may be subject to additional terms, verification and fees presented before activation.

Your content

• You keep ownership of your Merchant Content and Store data.
• You grant Vondera a worldwide, non-exclusive, royalty-free licence, for the duration of your use and any export period, to host, copy, store, process, adapt, display and transmit Merchant Content solely to provide, secure and improve the Services.
• Showcasing: unless you opt out by email to legal@vondera.app, Vondera may show your Store’s name, logo, public storefront screenshots and aggregated results in marketing, case studies and investor materials. We will not disclose your non-public financial figures without consent.
• You confirm you have all rights in your Merchant Content and that it does not breach these Terms or the law.

Vondera intellectual property

The Platform, including its software, source code, themes, templates, designs, documentation and the Vondera name and logos, is owned by Vondera or its licensors and protected by Law No. 82 of 2002 on the Protection of Intellectual Property Rights. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your business during your subscription. Themes may be customised for your own Store but not resold or used outside the Platform. We may use any feedback you send without obligation.

Data protection

Our Privacy Policy explains how we handle personal data as controller. For Shoppers’ personal data, you are the controller and Vondera is the processor, and the Data Processing Terms below apply. You are responsible for your lawful basis, consents and any licence you need from the Personal Data Protection Center. We may use aggregated, de-identified data that does not identify you or any Shopper to operate, secure, benchmark and improve the Services.

Domains

Your Store may use a Vondera sub-domain or a custom domain. You are responsible for registering, renewing and paying for custom domains and for the accuracy of their registration details. Domains bought through the Platform are registered with third-party registrars under their terms. We may reclaim a Vondera sub-domain after your account ends.

Availability, support and backups

We use commercially reasonable efforts to keep the Platform available and secure but do not guarantee uninterrupted or error-free service. Planned maintenance is announced in advance where possible. Support is provided through the channels and response times in your Plan. We back up Platform data regularly, but you should export and keep your own copies of important content.

Confidentiality

Each party will keep confidential the non-public information it receives from the other, use it only for these Terms and protect it with reasonable care. This does not apply to information that is public, already lawfully known, independently developed, or required to be disclosed by law or a competent authority.

Suspension and termination

• By you: cancel at any time in your dashboard; cancellation takes effect at the end of the current billing period.
• By us: we may suspend or terminate your account, Store or features, with notice where reasonably possible, for material breach (including non-payment or acceptable-use breaches), where required by law, or where your use creates a security, fraud or legal risk. We may terminate for convenience with at least 30 days’ notice and a pro-rata refund of prepaid fees.
• Effect: your Store goes offline and you may export your data for 90 days, after which we may delete it unless the law requires retention.

Disclaimers

To the extent permitted by law, the Services are provided “as is” and “as available”. We do not guarantee any level of sales, traffic, conversion, delivery success or advertising results, or that risk signals will detect every fraudulent or failed order. We are not a party to contracts between you and your Shoppers, couriers or other providers.

Limitation of liability

To the extent permitted by Egyptian law, Vondera is not liable for indirect or consequential loss, or loss of profits, revenue, business, goodwill or data. Vondera’s total liability in any 12-month period is limited to the fees you paid for the Services in the three months before the event giving rise to the claim. Nothing limits liability for fraud, gross negligence or any liability that cannot be limited under Egyptian law.

Indemnity

You will compensate Vondera, its shareholders, managers and staff for claims, fines, losses and reasonable legal costs arising from your products, your Merchant Content, your dealings with Shoppers, or your breach of these Terms or any law, including consumer protection, tax and data protection laws.

Changes to the Services and Terms

We may update these Terms to reflect changes in the law, our Services or our business. For material changes we will notify you by email or in your dashboard at least 30 days in advance. Continued use after the effective date means you accept the update; if you do not agree, you may cancel before it takes effect.

Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt. The parties will first try to settle any dispute amicably within 30 days of written notice; otherwise it will be referred to the competent courts of Cairo, including the Economic Courts where they have jurisdiction.

General

We may send notices to your account email or through the dashboard; you may send notices to legal@vondera.app. You may not transfer your account without our written consent; we may assign these Terms to an affiliate or in a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. If a provision is invalid, the rest remains in force. These Terms, the Privacy Policy and your Plan details are the entire agreement on their subject. If these Terms are published in Arabic and English, the Arabic version prevails in case of conflict.

Data Processing Terms

These terms apply where Vondera processes personal data of Shoppers or other individuals on the Merchant’s behalf under Law No. 151 of 2020 and its Executive Regulations.

• Roles: the Merchant is the controller; Vondera is the processor.
• Duration: the term of the Merchant’s account and the 90-day export period.
• Data subjects and data: Shoppers, prospects, store visitors and staff users; identity, contact, address, order, delivery and payment status, communications and storefront browsing data.
• Instructions: Vondera processes data only on the Merchant’s documented instructions (these Terms and the Merchant’s configuration of the Services), unless the law requires otherwise.
• Confidentiality and security: authorised personnel are bound by confidentiality; Vondera maintains appropriate measures including encryption in transit, access control, logging, backups and restoration after incidents.
• Sub-processors: authorised, bound by equivalent obligations, with notice of new sub-processors on our website or dashboard.
• International transfers: Vondera’s infrastructure is outside Egypt; transfers follow Articles 14 to 16 of the law and the licences issued by the Personal Data Protection Center.
• Requests and breaches: Vondera forwards Shopper requests and assists the Merchant, and notifies the Merchant without undue delay of any breach so it can meet its 72-hour duty.
• Deletion, records and audits: data is deleted after the export period unless the law requires retention; Vondera keeps processor records and answers reasonable compliance requests; on-site audits need prior notice, once a year, at the Merchant’s cost.

Prohibited products and activities

You may not use the Services to sell, offer, promote or facilitate:

• anything illegal under Egyptian law or the law of the destination country;
• weapons, ammunition, explosives, fireworks or hazardous chemicals;
• narcotics and controlled substances, or prescription medicines, medical devices and supplements without required approvals;
• counterfeit, replica or pirated goods, software or content;
• adult content and sexual services;
• gambling, unlicensed lotteries, pyramid or Ponzi schemes, and unlicensed investment or crypto-asset offerings;
• stolen goods or data, fake documents, money laundering or unlicensed money transfer;
• content promoting violence, terrorism, discrimination or harassment;
• tobacco, e-cigarettes, alcohol, wildlife products or any product requiring a licence you do not hold;
• fake reviews, misleading claims, fake discounts or unauthorised use of another brand’s name.

If in doubt, contact legal@vondera.app before listing a product.