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🚀 Getting started

Your plan, renewal and billing history

Compare the Startup, Plus and Pro plans, choose a billing cycle, turn on auto renew and review your past payments.

⏱ 2 min read🖼 2 screenshotsUpdated:
🖥️ Open in dashboard/dashboard/subscriptions

Your Vondera subscription decides which features your store can use. From the subscription pages you can see your current plan, compare plans, upgrade or renew, and check every payment you have made.

Where to find it

  • Plans & Pricing: on the home page, click Manage subscription in the Subscription card (or open /dashboard/subscriptions). The same page is in Settings › Subscription.
  • Billing & History: click Billing & History in the Subscription card (or open /dashboard/subscriptions/payments). It is also in Settings › Billing & History.

The plans

There are three plans. Prices are shown on the page in EGP for the billing cycle you pick.

Startup
The essentials: hosting and SSL, unlimited products, order management, themes, payment gateways and basic reports.
Plus (Recommended)
Everything in Startup plus a custom domain, product backups, product import/export, expenses and profit reports and product offers.
Pro
Everything in Plus plus unlimited order management, API access, real-time visitors, removing the "Powered by" branding, multi-language and multi-currency, and bulk order tools.

Click Compare All Features to open the detailed comparison table. It is grouped into Hosting & SSL, Payment & Gateway Features, Analytics & Reports, Advanced Features, Premium Features and Support & Team.

Change or renew your plan

2 Billing cycle · 3 Plan button (Renew / Downgrade / upgrade)
2 Billing cycle · 3 Plan button (Renew / Downgrade / upgrade)
4 Billing & History: your current plan and dates
4 Billing & History: your current plan and dates
  1. Open Plans & Pricing.
  2. Choose a billing cycle: Monthly, Quarterly (2 weeks free), Half Yearly (1 month free) or Yearly (3 months free).
  3. On the plan you want, click the button shown: upgrade, Renew (your current plan) or Downgrade.
  4. Follow the payment steps to finish. Your new plan and dates then appear in Billing & History.

Billing & History

Current plan
Your plan name, how many days are left until renewal, the subscription date and the expiry date.
Auto Renew
When on, your plan renews automatically at the end of each billing period using your VPay balance.
Manage subscription
Takes you back to Plans & Pricing.
Transactions
Every subscription payment: method, date, amount, plan, type (for example Yearly or New) and a Details button.
💡 TipLonger billing cycles include free time, so if you plan to stay on a plan for a while, quarterly or yearly billing costs less per month.

Common questions

What happens if my plan expires?

Renew before the expiry date shown in Billing & History to keep using your plan’s features without interruption. Turning on Auto Renew helps you avoid missing it.

Can I downgrade later?

Yes. Open Plans & Pricing and click Downgrade on the lower plan. Check the feature comparison first, because features that are not in the lower plan stop being available.

Where can I see the details of a payment?

Open Billing & History and click Details next to the transaction.

Still need help?

Our support team is available 11 AM–7 PM (Egypt time), Saturday to Thursday.

✉️ Email support📞 +20 100 394 7556