Get help: support, live chat and the Community

If you get stuck, there are several ways to get an answer: short tutorials inside the dashboard, the Vondera support team, and the merchant Community where other sellers share what works for them.

Start with the tutorials

Most pages have a Tutorial button (and some a ? button) near the page title. It shows a short explanation of that page, so it is the fastest way to learn a feature.

Contact the support team

Click Help Center in the top bar (or open /dashboard/support) to see all contact options.

Ask the Community

The Community (top bar, or /community) is a feed of posts from Vondera merchants and the Vondera team. You can read announcements, find tips and ask your own questions.

1. Click Community in the top bar.
2. Scroll the feed or search it to see if someone already asked your question.
3. To post, click the create-post button.
4. Choose the post type: Question (ask for help), Announcement (share news) or Link (share a useful link).
5. Write a clear title and details, then publish. Replies and votes appear under your post.