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🏪 Store setup

Delivery areas and shipping fees

Choose the cities you deliver to, the shipping fee and delivery time for each, and add sub-zones.

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🖥️ Open in dashboard/dashboard/areas

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Videos are in Arabic.

Add shipping prices per area

The Areas page controls where you deliver and how much you charge. For each city you decide whether it’s enabled, the shipping fee, and the estimated delivery time in days. Customers can only check out to cities you have enabled, and they pay the fee you set for their city.

Go to Store › Areas. In Egypt you’ll see all 27 governorates, 10 per page.

Set fees and delivery times

1 Store › Areas · 2 Search and Filter · 3 Status · 4 Fees and delivery days · 5 Save Changes
1 Store › Areas · 2 Search and Filter · 3 Status · 4 Fees and delivery days · 5 Save Changes
  1. Go to Store › Areas.
  2. Use the search box or Filter to find a city.
  3. Turn the Status toggle on for every city you deliver to, and off for cities you don’t.
  4. Type the shipping fee in Fees and the number of days in Estimated delivery time.
  5. Click Save Changes. Nothing is applied until you save.
City
The governorate or city.
Status
Enabled means customers in this city can order. Turn it off to stop delivering there.
Fees
The shipping fee charged for this city.
Estimated delivery time
How many days delivery usually takes to this city.
Sub-zones
Shows “No sub-zones” by default. Click Manage sub-zones to add districts with their own fees.

Change many cities at once

Click Bulk Edit to update several cities together, for example to set the same fee for all Delta governorates. Then click Save Changes.

Add sub-zones

Some cities are large, and delivery to one district costs more than another. Click Manage sub-zones on the city and add each district with its own fee.

ℹ️ Good to knowThis page gives you one shipping fee per city. If you want to offer several methods, such as Standard and Express, set up Shipping Options in Settings › Shipping Options. The banner at the top of the Areas page links there.

Common questions

A customer says their city is not in the checkout. Why?

The city is probably turned off. Enable its Status toggle and click Save Changes.

Can I offer free shipping to one city?

Set its Fees to 0 and save.

I changed fees but the checkout still shows the old ones.

Make sure you clicked Save Changes. If it still shows old prices, flush your store cache from Store.

Still need help?

Our support team is available 11 AM–7 PM (Egypt time), Saturday to Thursday.